Administrative professionals are highly esteemed for their ability to juggle various responsibilities, handle high-level tasks, and maintain efficiency and accuracy. Managing multiple aspects of their professional lives, such as workspaces, meetings, travel arrangements, and supporting executives, requires a diverse set of skills and qualities. The advent of the COVID-19 pandemic has added unique challenges that impact almost every aspect of the administrative professional's role.

This interactive training course addresses both the practical knowledge and skills necessary to excel in a busy and multifaceted role. It equips participants with the mindset, confidence, and composure needed to effectively manage themselves, their work, and their professional relationships, regardless of the challenges that arise.

Course Objectives:

By the end of the Achieving Administrative Excellence training program, participants will be able to:

Work Smarter and Leverage Their Time to Get Things Done Quicker
Set and Achieve Short- and Long-Term Goals, as well as Arranging Meetings, Projects and Events Successfully
Communicate Confidently and Clearly at All Levels
Present Themselves Professionally in Meetings and Presentations
Organize Themselves, Their Office, and Their Executives More Effectively

Who Should Attend?

This training course is suitable for a wide range of professionals but will greatly benefit:

Office Managers or Coordinators
Executive Secretaries
Administrative Assistants
Administrative Managers
Executive Assistants

Course Outlines:

Mastering your Workload

What is your personal and work vision?
The secrets to working smarter rather than harder
Achieving long and short-term goals through proper scheduling and prioritizing
Setting up administrative systems and procedures that work
Time Management Secrets to adopt and time-wasters to avoid
The latest technology to help you achieve administrative excellence

Essential Communication Skills

Common communication styles
How to be an assertive communicator
How to set boundaries without saying "no"
Understanding different personality types
Dealing with difficult personalities and situations
Emotional intelligence at work
Avoiding ego games and unnecessary conflicts

Working with your Boss and your Team

Managing administrative responsibilities in the virtual workplace
Developing a strategic partnership with your boss
Keeping on top of calendars, appointments, and schedules
Making travel and accommodation arrangements
Preparing the office and tasks for your absence – holiday or lockdown
Organizing, attending, and minuting meetings – online and in-person

Professionalism in the Workplace

Handling the Phone Professionally – avoiding common mistakes we all make
Writing friendly and professional emails
Social media and technology savviness
Mind Mapping for organizing and planning
Event planning – Small and medium-sized project planning basics
Making confident, clear presentations – online or in-person
Maintaining your professional image – even whilst working at home

Self and Stress Management

Managing your responsibilities, roles, resources, and relationships from the inside-out
The power of the sub-consciousness
How to remain motivated and passionate about work in times of uncertainty
Handling stress and pressure and anger at work
Work-life balance – how to achieve it
Taking care of yourself and others without burning out
Where to go from here – continuing professional development

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