Enhancing your effectiveness as an Office Manager not only simplifies your job but also enhances your value in the eyes of your managers and company stakeholders.

Office Managers must possess exceptional multitasking abilities – even if you're juggling multiple tasks simultaneously, there's always room for improvement! Being indispensable means knowing precisely who to contact to resolve any issues your boss may encounter.

To truly become indispensable, you need to be organized, an excellent communicator, and capable of handling any challenging situation that arises in your professional life.

This highly interactive training seminar, Advanced Office Management & Effective Administration Skills, is designed to help you develop and refine the necessary skills to excel as an Office Manager, Administrator, or Executive Secretary. The seminar delves deeply into the interpersonal and behavioral skills required to navigate the challenges of working with various management styles.

Additionally, you will learn strategies for maintaining control and prioritizing effectively, even in the face of conflicting demands.

Course Objectives:

By the end of the Advanced Office Management & Effective Administration Skills training course, participants will be able to:

Address the office management & administration duties as part and parcel of the organization's business goals
Touch on themes such as communication, (behavioral and technical) competencies, interpersonal skills, business correspondence, systems and procedures, quality, customer service excellence, workflow, supervision, and productivity, etc.
Define the role of the office management & administrative professionals
Outline the aspects of interaction with other functions and departments
Introduce and practice effective behavioral, administrative, and technical management skills
Provide practical problem-solving techniques for efficient office management
oral issues and disagreement

Who Should Attend?

The Advanced Office Management & Effective Administration Skills Training Course is designed for:

All those who need to understand a broad range of office management and administration competencies.
New or advanced users will provide all delegates with a practical overview of their responsibilities and the essential technical and behavioral knowledge required to fulfill their roles successfully.

Course Outlines:

The Management Function: Office Management

What is the Office Management Professional’s place, role and objectives in the organization?
How the organization's culture depends on the image/role of the Office Management Professional
Employee code of ethics and employee proprietary agreements
Changing codes of supervision/corrective action
Authority v behavioral, administrative, and technical responsibilities
Managing administrative performance and the process(es) required
Objective setting and maintaining standards

Communication: Its Power, Components, and Levels

The New Administrative Role in Impacting Organizational Performance
Performance Appraisal
How Administrators can build Competitive Edge Departments
What Administrators Need to Know
How to Reshape and Rebalance the New Administration Function KPIs etc.

Organizational (Behavioral and Technical) Competence Effectiveness

Measuring how things are done as well as what they should achieve
Role in challenging and inspiring others to meet ambitious goals which deliver exceptional performance
Role in helping individuals take responsibility for making the organization deliver value
Role in helping the organization see the world through the eyes of its (internal/external) customers
Role in enhancing productivity and reducing conflict/lost time
Role in protecting and enhancing business reputation
Role in ensuring organizational standards are implemented and respected

Interpersonal Skills

Influencing, persuading, and communicating decisions to ensure the organization listens and acts
Presentation skills
Managing diversity
Demonstrate administrative expertise and develop, implement, and ensure compliance with organizational systems, processes, and procedures
Actively review and recommend improvements to organizational systems, processes, and procedures
Establish checking procedures and ensure the quality of work

Implementation/Administration Guidelines

Role in creating links between organizational strategy and administration goals and their implementation
Role as a route to securing competitive realities of the organization
Role in creating a partnership with management that turns strategies into results
Role in helping management understand the human capital dimension of each of the organization's key business priorities
Action planning and transfer of knowledge and skills to work

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