In the realm of business, the relationships you cultivate hold immense importance. Establishing strong rapport is crucial for advancing your professional prospects, acquiring new clients, impressing superiors, or successfully closing deals. The key to fostering positive relationships in the business world lies in practicing good etiquette, particularly by demonstrating exceptional communication skills.

Adhering to good business etiquette and protocol is the formula for propelling your career forward. In the business realm, individuals who possess good etiquette are recognized and rewarded for their professional and courteous abilities. Business etiquette plays a vital role as it fosters a professional and mutually respectful environment, enhancing communication and productivity within the workplace. When employees feel respected, they tend to be more satisfied with their jobs, leading to improved customer relationships as well.

The Business Etiquette and Protocol training course delves into the concept of business etiquette and provides participants with the necessary skills for navigating various business, work, and social scenarios. The course covers etiquette requirements for meetings, entertainment, telephone and internet interactions, and addresses the challenges of conducting business in a multicultural setting or during meetings. By participating in this training, individuals can enhance their understanding and application of proper etiquette practices, thereby strengthening their professional relationships and prospects.

Course Objectives:

By the end of this Business Etiquette and Protocol training course, participants will be able to:

Gain advanced skills for gaining social, business, and international exposure
Learn the principles of international business protocol and professional etiquette
Understand how to behave correctly in both business and social situations including formal dinners, networking, and online webinars, and social media.
Learn how to establish effective communication with different types of guests, from different counties and levels of management
Behave correctly in both business and social situations.
Interact effectively with different types of guests.
Play the role of the ideal host at various functions.
Organize and manage events such as business luncheons and formal dinners.
Meet and greet important guests, clients and customers in a proper manner.
Deal successfully with the media.

Who Should Attend?

Business Etiquette and Protocol training course, is designed for:

Business leaders, senior executives, and those involved in international affairs
Departmental supervisors, internal consultants, and human resources staff
Project managers and technical professionals and engineers
Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

Course Outlines:

Definitions of Etiquette and Protocol

The Importance of Etiquette in Business.
The Importance of Protocol in Business.
Applying the Right Behavior in Different Situations.
Creating the Right Image for your Organization.
Image Building and Image Management.

Guest Relations

Gaining Guests’ Respect.
Understanding Human Relations.
Proper Greetings and Introductions.
Professional Hand-Shaking.
Giving Business Cards in a Proper Way.
People’s Names (Pronunciation and Remembering).

The Ideal Host

Key Qualities of the Ideal Host.
Dealing with Different Types of Guests.
Handling Difficult Personalities.
Dealing with Guests’ Complaints.
Handling Guests’ Complaints in a Timely Manner.
Perception and Business Relations.

Managing Events and Behavior

The Business Meal.
Table Manners at Business Lunches and Business Dinners.
Setting of the Room and Table.
Mistakes to Avoid at Business Events.
Meeting Guests at Airports.

Proper Communication Etiquette

Phone Etiquette.
Meeting Etiquette.
Email Etiquette.
Handling the Media
Dealing with Questions.
Handling Confidential Information.
Effective Public Relations.

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