The role of the chief operating officer (COO) entails being a senior executive responsible for managing the daily administrative and operational aspects of a business.

Typically, the COO directly reports to the chief executive officer (CEO) and holds the second-highest position in the organizational hierarchy.

Primarily, the COO's responsibility is to lead operational and logistical activities with the aim of optimizing the business's cost-effectiveness and financial performance.

The Chief Operating Officer (COO) Programme is designed to delve into the essential skills, tools, and approaches required to excel in the role of a high-performing COO.

Course Objectives:

By the end of the Chief Operating Officer (COO) Programme training course, participants will be able to:

In-depth discussion of the roles and responsibilities of the COO
Understand how the role fits into the organization
Introduction of various tools and methods for developing and using the best metrics to measure cost effectiveness, operating risk, profitability, customer service quality, etc.
How to motivate and retain the right people
Guidance in how to address internal political as well as practical challenges in executing the COO role
How to communicate and report effectively as a COO

Who Should Attend?

Chief Operating Officer (COO) Programme is ideal for:

Existing and aspiring COOs
Head of Operations
Risk Managers/Directors
Control Function Managers

Course Outlines:

COO Roles and Responsibilities

COO Role and Responsibilities – open to interpretation; kinds of COO, the definition is key to success
C Suite Interactions
Capability framework
Leadership and influence

Organization and Governance

Corporate Governance – International and UK Corporate Governance Codes
Laws vs Governance
Directors and Boards of Directors – Effective Boards
Directors’ duties and responsibilities
Working with non-executive directors
Diversity in the Boardroom
Legal Entity Management
Enterprise Risk Management
Regional Hub and Spoke Models
Parent Subsidiary relationship
Joint Ventures – challenges and management
Family Firms
Private Equity backed firms

Board Dynamics

Why Boards malfunction
Why executives fail
The Board evaluation and review
Role of the COO in working with peers
High performing Boards

COO's Role in Strategy and Implementation
Formulating Strategy

The Strategy Process
What makes a good strategist
Involvement
Framework for process
Delivering value
Case Study: Strategy Process, good strategy vs bad strategy
External analysis. Pestle,5 Forces
Probability/ Impact
Competitive landscape
Stakeholder Power/Interest
Key Success Factors and Capabilities, VRIN
Developing strategic options
Ansoff Grid
Numerous other models
Innovation, Blue Ocean

Joint ventures and alliances

Acquisitions and mergers
Acquisition strategy
Why do so many fail
Acquisition cases
Working on an acquisition
Implementation obstacles
Integrating businesses
Culture alignment
Drawing a blueprint for implementation
Strategy Implementation
Obstacles
Aligning Key Success Factors to KPIs
Balanced Scorecard
Board Dashboard
Review process
Having the right strategic conversations

COO's Role in Regulation and Reporting

Rationale, types, and limitations of regulation
Principle Regulators
Key Issues and Regulatory Change
Regulatory Reporting
Compliance Processes
Environmental reporting
Ethics and social responsibility
Partnering with the Regulator

COO's Role in Strategic Risk Evaluation

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