"The quote 'Knowing is not Doing, Doing is Knowing' emphasizes the importance of practical application. While we may possess knowledge of a particular skill and understand how it contributes to effective performance, it becomes futile if we do not have the opportunity to demonstrate and utilize those skills when needed. Even if an organization has a skilled and competent workforce, it is essential to know how, when, and where to leverage their skills and knowledge. Each job requires a specific skill set for optimal performance. Implementing a competency framework is crucial for efficient management, employee retention, and creating a productive work environment. Developing such a framework enhances the management's understanding of the significance of skills and knowledge. This course is particularly valuable for organizations seeking to plan and implement an effective competency framework. It equips participants with advanced communication strategies and implementation techniques to facilitate exceptional organizational growth."

Course Objectives:

At the end of the Developing Competency Framework Training course, participants will be able to:

Define what is competency
Define what is competency framework and align it to each job
Ensure people demonstrate the expertise necessary for the job
Chunk the level of expertise required around each competency starting from beginner, intermediate to expert, basis the position and task at hand
Learn to assess and evaluate employee performance effectively by tracking current performance in alignment with big picture goals
Identify and fill the competency gap efficiently
Learn to plan and deliver customized training to the employees
Strategize success plans and career progression for employees
Have an effective change management process
Learn to make key factor decisions by incorporating relevant and eliminating irrelevant competencies that no longer add to successful performance
Reduce training costs by onboarding and retaining skilled and competent employees
Will be able to hire the right fit, reducing the cost around employee turnover
Able to align employees values, competencies, and goals with the organization
Employees working on the same page without dispute and discrepancies treated fairly
Able to create a commensurate level of performance and growth
Ensure effective communication between employees and management

Who Should Attend?

HR Leaders and Managers, HR personnel at any level, Line Managers, HR experts, OD Consultants, Independent consultants, Hiring/ recruiting professionals.

Course Outlines:

Module 1: Defining Competencies

Identify the competencies that are required
Create a list of common competencies and then customize it according to the need of the role/business
Effectively evaluate the performances
Identify the gaps between knowledge and skills
Group competencies and segregate them to beginner, intermediate and expert level
Allocate a percent weightage to each competency for rational decision-making around hiring, promoting, etc.

Module 2: Key Stakeholders to Collaborate With While Defining Competencies

Previous employees who have performed the job successfully
Line managers and employees who can vouch for must-have qualities/ competencies
Customers – for a delightful/execrable experience
Current employees demonstrating outstanding performance

Module 3: Develop Framework

Define the scope and purpose of the framework
Collate data to create the framework
Observe the employees while they are performing
Analyze the behaviors/ competencies necessary for success
Create a team of experts for building Framework

Module 4: Training and Development

Identify the need to train
Develop a training plan
Provide coaching
Provide advanced training

Module 5: Supervise the Staff

Brainstorm with employees
Communicate, direct, support, and motivate the staff to perform efficiently on the job
Monitoring staff performance
Give effective feedback and coach

Module 6: Manage the Projects

Strategize and plan the project
Consider the financial management
Make detailed reports and manage changes required as per the need of the business
Assess the competencies required for each role to perform and deliver
Leverage on strength while managing a project
Maintain the potential by working on the area of opportunity/ focus

Module 7: Revise and Revisit the Competencies Required

Revisit the competency framework
Interviewing the employees performing the job
Add or remove competencies that might enable success in action

Module 8: Implementing Competency Framework

Confirm employee competencies are in alignment with the goals of the business
Honestly communicate the needs of the business
Simplify the process by educating employees about the level of competence required
Appreciate and reward the competencies identified

Module 9: Template Designing

Design the right framework for 2-3 job profiles during the workshop (independent activity)
Group activity – design 2 profiles in a group by brainstorming and using the collective wisdom
Get real-time feedback from experts

Module 10: FAQ’s

Group discussion, learn what the best-in-class organizations do differently, ask questions to industry experts with decades of experience

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