Having effective communication skills is crucial for achieving success in the workplace. This course focuses on equipping participants with essential communication skills and strategies that are necessary for giving and receiving feedback in today's fast-paced work environment. By developing these skills, participants will gain confidence in their ability to communicate feedback effectively.

Confidently giving and receiving feedback is an important interpersonal skill for individuals working as part of a team, and it holds even greater significance for those in leadership roles. Providing feedback is essential for coaching and developing others, as well as maximizing team performance. Additionally, the ability to give and receive feedback in an effective manner promotes accountability and fosters respect within the workplace. This, in turn, can greatly enhance overall workplace productivity.

Course Objectives:

At the end of the, Effective Communication and Feedback Skills training course, you will be able to:

Define effective communication, especially in the context of giving feedback
Describe the intended objectives of effective feedback,
Receive feedback gracefully
Describe the differences, similarities, and overlap between feedback, coaching, confrontation, and courageous conversations,
Prepare to give effective feedback,
Plan to deliver any type of feedback in a positive and respectful manner,
Prepare to deal with difficult, e.g., emotional, issues when giving feedback,
State the difference and objectives of different types of feedback e.g., reinforcing, redirecting etc. and when to use one type versus another

Who Should Attend?

Effective Communication and Feedback Skills training course is for

Managers, supervisors, team leaders, and anyone who strives for a low-stress and time-efficient work environment.
Those wanting to learn essential communication skills and strategies necessary for giving and receiving feedback in today’s fast-paced work environment, and build confidence in their ability to effectively communicate feedback.

Course Outlines:

Introduction to the Course

Participants are introduced to the course, review the course outline, review the formal course objectives, and set their personal objectives for the course.

Effective Communication

Participants define the characteristics of effective communication and the role of effective communication in the context of giving feedback.

What is Feedback

Lecture and discussion to define effective feedback – what feedback is and what feedback is not, the choices people have when giving and receiving feedback, and how feedback is related to delivering results as well as motivation and motivating others. Includes a discussion on how feedback differs from coaching, training, confrontation and courageous conversations.

The Feedback Model

Lecture and discussion about the feed-back process and what makes feedback more effective, what can undermine giving effective feedback, together with the benefits of being able to give and receive feedback effectively. Includes a discussion about different types of feedback – e.g. reinforcing, redirecting, and the best approach to take according to the situation.

Feedback and Emotions

Lecture and discussion about the role of emotions in both giving and receiving feedback, and how to manage emotions when giving and receiving feedback.

Language, Trust and Authenticity

Lecture and discussion about how to choose the right language, tone, and words to use when giving feedback, and the role of trust, authenticity, and accountability in giving effective feedback.

Feedback and Communication Style

Lecture and discussion about feedback and communication style – exploring how different personality styles both give and receive feedback, and how to identify different personality styles and adapting one’s approach to giving effective feedback.

Structure of Effective Feedback

Drawing on past experiences, participants explore the development of a model for effective feedback, including intent and approach. Principles include:

Constructive
Focused on demonstrated actions or behavior, not attitude
Future focused
Goal oriented
Involves two-way conversation
Supportive
Owned by the giver Participants use recent feedback

Preparing to Give Feedback

Participants continue to build their feedback example by exploring the following topics:

Picking the right topic
The purpose of providing the feedback
The desired results
Picking the right time
Making it visible to the person (clarity and detail)
Asking questions to gain commitment
Handing over ownership

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