Effective Communication Skills
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Effective Communication Skills Course
Introduction:
Effective communication is fundamental to all relationships, whether they are in a business or personal context. Our ability to convey messages clearly and succinctly, expressing our intended meaning in an appropriate manner while considering the situational context and the individuals involved, is crucial.
In the realm of business, communication serves as the key to growth and development. Regardless of the specific application, it is essential for communication to be clear and concise, avoiding confusion and effectively conveying the intended message. Strong communication skills are vital for smooth operations and ensuring that your point is understood.
The primary objective of the Effective Communication Skills training is to equip participants with an understanding of how their communication skills can impact others. The training explores various methods of developing these skills, making it easier for individuals to succeed both in the workplace and beyond.
Course Objectives:
At the end of the Effective Communication Skills training course, you will be able to:
- Introduce a wide range of practical communication skills to the participants
- Deepen participants understanding and awareness of themselves and others and how to manage emotions and habits
- Clarify communication pitfalls and how to avoid them
- Enhance the participant's ability to achieve results through working with others
- Provide opportunities for participants to assess their own communication skills
Who Should Attend?
Effective Communication Skills training course is designed for:
- Business owners
- Managers
- Group leaders managing the teams
- Employees working at all levels
Course Outlines:
Emotional Intelligence as Crucial Component of Communication
- Understanding the barriers to communication
- The layers of emotional intelligence and their impact on communicating
- Stress management and the role of optimum level of stress
- Managing emotions
Communication Basics
- Oral and written communication
- Non-verbal communication
- Active listening
- Giving and receiving feedback
- Assertiveness in communication
- Different communication styles
- Evaluating your communication style and its effectiveness
- Enhancing communication effectiveness
Dealing with Conflict, Difficult People and Running Effective Meetings
- Conflict resolution and negotiating skills
- Conflict management styles
- Facilitating meetings
- Communication systems
- Leaders as communication role models
- Knowledge management
- Self-presentation techniques
- External relations
- Various styles of leadership and their impact on communication
Strategic and External Communication Skills
- Statements of vision, mission and values
- Enhancing teamwork
- Motivational communication
- Coaching and mentoring skills
- Delegation
Communicating for Influence: Building Impact
- Communication and reasoning skills
- Storytelling
- Purpose-driven communication and influence
- Personal Impact Plan