The purpose of the Effective Contractor Management course is to equip individuals in positions of responsibility with the necessary best practices and tools to make informed decisions. This course is designed to provide participants with real-life examples and interactive sessions that foster brainstorming and knowledge-sharing, enhancing the learning experience. By incorporating practical scenarios and encouraging active participation, the course aims to facilitate a dynamic and engaging environment for attendees to enhance their skills and decision-making abilities in contractor management.

Course Objectives:

The complete lifecycle of contracting technical services for maintenance, projects, and shutdowns
Standardizing processes and improving cooperation between departments
Evaluating bids and proposals: Delivering legally compliant documentation for outsourcing
Negotiating service level agreements: Common challenges and pitfalls
Optimizing the cost of technical contracts: Opportunities & risks of cost-oriented procurement strategy
Getting the best out of preferred suppliers: Innovative partnership models and implementation
Monitoring and measuring performance: Benchmarks & quality assurance during and after the performance
Contractors influence in increasing plant OEE: Leveraging experience to prevent loss of efficiencies in planning
Improving performance as a team: Structure and application of incentive programs
Greater strategic focus and productivity of personnel contracting for contractor services
Key success factors in driving EHS excellence on large sites: Control and communication

Who Should Attend?

This course is a must-attend for all executives and professionals in maintenance and technical departments who are entrusted with tasks of contractor acquisition, coordination, and management. The training program is also helpful for all personnel who are eager to acquire competitive skills to manage larger teams, take on further responsibilities, prepare for managerial positions, and make better decisions from positions of responsibility. Specifically, the course would be extremely valuable to:

Operations Managers
Maintenance Managers
Reliability Managers and Engineers
Technical Managers
Asset Managers
Plant Managers
TPM/Continuous Improvement/Production Managers
Procurement Managers
Central Contractor Management Teams
Legal/Contract/ Facility Management Teams
HSE/Shutdown/Turnaround Management Team

Course Outlines:

Overview: Effective Contractor Management

The contractor management lifecycle
What skills do you need to effectively manage contractors?
Developing a strategy: Establishing basic workflows in the organization
Finding the right balance of costs, quality, and services
What are the objectives of outsourcing? What are the critical success factors?
Trends in contracted technical services – Maintenance, Projects, and Shutdowns
Analyze risks and benchmarking performance
Cross-industry comparison of different practices

Selecting and Sourcing the Right Contractors

Understanding organizational requirements, market, and resource constraints
Defining the most appropriate work packages to outsource
What to consider when identifying your key contractors
Leveraging long-term relations: Finding suitable external contractors
Pre-qualifying suitable contractors prior to engagement
Risks of a cost-based procurement strategy

Contracts, Negotiations, and Legal Agreements - What You Really Need to Know About Contracts

Discover the three questions each contract must answer, to deliver business value
Understand essential legal terminology
Identify how to reduce risk and improve profitability in your contracts

Managing Risks and HSE

Getting the contractor to be part of the HSE culture and policy
Selecting contractors on the basis of training, requirements, references, etc.
Verification of contractor’s training claims
Tools and techniques to ensure an “incident-free” workplace
Contractor management and site safety performance – defining the problem
Induction, instruction, and work permit procedures

Improving Performance – KPIs and Incentives

Encouraging process improvements in contractor management
Monitoring, measuring, and reviewing contractor performance
Developing and implementing incentive programs
Controlling project progress and benchmarking delivery against the baseline
Improving OEE and plant efficiency
How to measure performance? Identifying accountabilities for different areas
The continuous setting of expectations and improvement
Suggestions

People Management

Leadership and setting expectations
Encouraging interaction between departments and resolving conflict
Building effective contractor relationships and creating a conducive working environment
Driving better results and ensuring your partnership achieves mutually beneficial goals
How to establish a high standard of contractor trust and performance levels

Shutdown/TAR Scenario

Contractor management in the TAR context
In-sourcing and outsourcing tasks: identifying core and non-core business activities
Developing work packages: Building the TAR teams, front-end, and execution
Preparing the workforce for an efficient and on-time delivery
Ensuring the skills and knowledge and learnings from the TAR are documented for future

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