As the field of facilities management continues to evolve, the range of responsibilities and the methods employed to deliver services also evolve. This interactive training course is designed to engage participants in thought-provoking exercises and discussions, enabling them to develop solid skills, gain real-world insights, and acquire valuable knowledge to confidently handle the challenges of facility management.

The Essentials of Facilities Management Training course covers the complete range of facility management, providing expert solutions and the latest best practices used in the profession. The facilitator directly addresses real-world problems faced in the field, allowing participants to acquire new skills in effectively managing people and navigating through change. The course creates a "safe" environment where participants can recognize and address the implications of their actions.

The course is carefully designed to provide participants with an in-depth understanding of the critical elements necessary for successful facilities management (FM). This includes aligning the FM strategy with the overall organizational strategy, defining and managing various FM portfolios and asset types, and ensuring quality and legal compliance within the FM function to support overall organizational compliance and governance. Participants will gain comprehensive knowledge and skills to excel in the field of facilities management through this course.

Course Objectives:

At the end of Essentials Of Facilities Management Training course, participants will be able to :

Understand the role and contribution of the FM Function.
Be able to define and manage key Facilities Management Portfolios and Asset types.
Ensure compliance both in terms of quality and adherence to legal standards.
Develop a practical perspective on contemporary work practices in your field.
Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.
A complete view of the role and responsibilities of the FM function
Practical advice and guidance on selection and management of suppliers
Greater awareness of health and safety compliance issues, risk management and business continuity

Who Should Attend?

Essentials of Facilities Management Training course, is ideal for:

Facility managers, office managers, building owners, contract administration professionals and anyone interested in facilities management.

Course Outlines:

Introduction to Facilities Management Essentials

What is Facilities Management (FM)? – ‘the facilities umbrella’
Defining FM within an organization.
The 8 key roles of FM.
FM – overhead or profit center?
The strategic importance of managing facilities.
Developing an FM plan and team.

Establishing control of support services

Recognizing and reviewing support service requirements.
Profiling current service levels and costs.
Reviewing contracted services.
Outsourcing v in-sourcing.
Contract ‘bundling’ and ‘aggregation’.
Determining and implementing a contract strategy.

Focusing on the customer

Comprehending customer business needs and objectives.
Engaging the customer.
Customer service strategy.
Developing a customer action plan.
The pursuit of excellence.

Managing the budget

Harnessing cost data.
Identify spending patterns.
Building up the budget plan.
Defending the plan
Control mechanisms and reports.
How to maximize the budget.

Comprehending service contracts

What is a contract and why do we need them?
Tender terms.
Objectives and understanding what the contractor wants.
Contract structure explained.
Terms and conditions.
Specifications – output v input.
Schedules of tender.
Supplier ‘own’ contracts – common traps!

Controlling the tender process

Why tender?
Tender timetable.
Roles and responsibilities.
Tender stages.
Tender board interview techniques.
Negotiation techniques.
Award and debriefing.
TUPE issues.

Mobilization of service contracts

Managing change.
Implementation program.
Briefings and site familiarization.
Lines of communication.
Procedures and manuals.
Handover arrangements.

In-contract management

Review and revise contract strategy objectives.
Building successful contract management relationships.
Monitoring process step by step.
Service level agreements and KPIs demystified.
Reports that inform and managing contract meetings.
Contract review process and dealing with contract variations.
How to handle disputes and contract termination.
Planning and preparing for re-tendering.
Practical tips on managing support services.

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