Facility Management Professional
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Facility Management Professional Course
Introduction:
In the modern era, organizations are confronted with increasingly complex challenges characterized by rapid and unpredictable changes, as well as intense international competition. The demand for exceptional levels of customer service and satisfaction is paramount. To meet these requirements, organizations must optimize the performance of their key organizational resource.
Competitive pressures have compelled many organizations to streamline and flatten their corporate hierarchies in order to enhance responsiveness, agility, and innovation. This necessitates maximizing the potential and abilities of all employees. Different situations call for different leadership styles, and leaders must possess the ability to select the appropriate style for each circumstance. However, the overarching goal is to transition from compliance-based organizations to high-performance commitment-based organizations. Consequently, leaders must adopt collaborative approaches in response to the challenges they face within their organizations.
Course Objectives:
- Learn and apply the skills of facilitative leadership to enhance individual and work team performance
- Facilitate team meetings and individual performance issues effectively
- Improve productivity, quality and innovation in your organization
- Lead organizational change more effectively
- Analyze and recognize your strengths/weaknesses in facilitative leadership and formulate a personal development plan
Who Should Attend?
Anyone in an organization can become a facilitative leader, even someone who has no supervisory authority. Traditionally, the influence of a manager and traditional leader stems largely from formal authority. But a facilitative leader's influence stems largely from the ability to help others accomplish what they want to accomplish."
This program will be beneficial for all who lead or aspire to lead projects and teams at any level in an organization, or anyone who facilitates improvement groups. Participants who attend this program will learn the benefits of facilitative leadership for their organization, their customers, their staff, and themselves.
Course Outlines:
Introduction –The Nature and Benefits of Facilitative Leadership
- Identify the differences between leaders and managers
- Analyze the need for situational leadership
- Understand your preferred style, approach and source of power in leadership
- Learn the principles and philosophy of facilitative leadership
- Appreciate the benefits of moving from a philosophy of ‘Command and Control’ to Facilitative Leadership
- Examine examples of successful leaders who have used a facilitative style
- The four key skills of facilitative leadership
Facilitating Team Meetings
- Learn how to encourage and facilitate participation from team members
- Develop effective listening and questioning skills
- Understand and practice appropriate body language
- Identify key process skills to enable teams to prioritize, reach consensus and produce results
- Help teams make decisions and solve problems
- Enable team members to reflect on and improve their own meetings
Handling Difficult Team Members
- Identify difficult behaviors and their consequences for the team
- Learn strategies for handling difficult team members and keep team effectiveness on track
- Understand typical feedback mistakes and how to deliver it effectively to encourage personal change
- Identify opportunities for coaching and key skills
Facilitating Teams to Use Tools to Analyze and Solve Problems
- Principles of Total Quality Management
- How to encourage a culture of continuous improvement, creativity and innovation
- Facilitating problem-solving and improvement groups
- Problem Solving tools and how to use them
- The skills of facilitating brainstorming, flowcharts, fishbone analysis and Pareto charts
- Role-modeling to develop facilitative leadership skills in others
Developing Team Effectiveness
- Identify the benefits of and blockages to effective teamwork
- Analyze your own team’s effectiveness
- Examine the stages of team development and where your team is now
- Identify strategies for moving the team to the next stage of development
- Help the team to address weaknesses and recognize and harness strengths
Examine blockages to facilitative leadership and develop solutions
- Understand the importance of team members’ perceptions and how to manage them
- Become a role model of facilitative leadership for others
- Develop appropriate behaviors to enhance trust, respect and credibility
- Analyze the influence of national cultural differences on leadership and teamwork, and how these affect facilitative leadership and followership
- Identify methods to facilitate and develop international, multi-cultural teams
Developing your own facilitative Leadership competence
- Examine your own facilitative leadership capability and development needs
- Methods to help you to understand others’ perceptions of your strengths and weaknesses
- Develop Your Facilitative Leadership Development Plan
- Identify further opportunities for practice, feedback, and improvement