Healthcare Quality and Performance Improvement
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Healthcare Quality and Performance Improvement Course
Introduction:
A healthcare institution that monitors, evaluates, and raises the bar for excellent care is said to be practicing quality improvement in healthcare.
To achieve a better level of performance, the organizational chain of operations must be continuously improved since it is cyclical. Constant improvement in healthcare operations can free healthcare organizations from antiquated, ineffective notions and enable them to use technology and tools to operate more effectively and produce higher-quality outcomes.
This comprehensive and interactive course shows how to implement some of the most crucial principles in one of the biggest, most significant, and most complex businesses in our country. It clarifies the crucial idea of "relational coordination," which is the process of coordinating work through respect, common goals, and shared information.
Course Objectives:
By the end of Healthcare Quality and Performance Improvement course you should be able to:
- Recognize weak areas of relational coordination within your organization.
- Transform work practices that are creating barriers to relational coordination.
- Establish a high-performance work system to foster consistent relational coordination across all disciplines.
- How to achieve this crucial dynamic, providing a long-awaited cure to an industry in crisis.
- Identify industry-level obstacles to high performance healthcare and discuss how individual organizations and their leaders can support sweeping change at the highest levels.
Who Should Attend?
This program has been designed for anyone who wants to initiate a healthcare quality improvement project, to lead a small team of colleagues in such projects, or to become a quality improvement specialist. The programme provides a foundation in quality improvement concepts, methods and tools that can be used by both quality improvement managers and clinical leaders who want to improve patient care.
Course Outlines:
Transforming Healthcare
- The challenges we face.
- What is rational coordination?
- How rational coordination drives quality and efficiency performance.
Building a High-Performance Work System
- A different kind of high-performance work system.
- Select for team work.
- Measure team performance.
- Reward team performance.
- Resolve conflicts proactively.
Invest in frontline leadership.
- Design jobs for focus.
- Make job boundaries flexible.
- Establish boundary spanners.
- Connect through pathways.
Broaden participation in patient rounds.
- Develop shared information systems.
- Partner with your suppliers.
- Combine work practices to build a high-performance work system.
Getting from Here to There
- Respond to pressure with resilience.
- Transform your organization in a systemic and sustainable way.
- Make unions your partners, not adversaries.
- Support change at the industry level.