Healthcare Management
Hospital Management and Administration
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Hospital Management and Administration Course
Introduction:
The healthcare sector is a dynamic and intricate one, with many moving components that can make administration challenging. An administrator will have to arrange with both the clients and employees of their facility. A hospital administrator is responsible for managing a variety of operations, including data management, work procedures, departmental strategy, HR, and finances.
Course Objectives:
By the end of the Hospital Management and administration course, the participant will be able to:
- Serve as a liaison among governing boards, medical staff, and department managers.
- Organize, control, and coordinate services as per the hospital board regulations.
- Oversee the development and implementation of programs and policies for patient services, quality assurance, public relations, and department activities.
- Evaluate personnel and prepare daily reports.
- Assist with recruitment, consenting, screening, and enrolment of personnel.
- Practice financial acumen in managing budgets.
- Authorize admissions/treatment as per agreed protocols.
- Ensure that stock levels are adequate and orders are made on time.
- Communicate medical results to patients under clinical supervision.
- Sterilize instruments in accordance with OSHA requirements.
- Complete timely and accurate documentation of patient visits
Who Should Attend?
Hospital Management and administration course is suitable for:
- Directors of Healthcare Facilities
- Senior Managers of Healthcare Facilities
- Healthcare Engineering Managers
- Healthcare Facilities Managers
- Emerging Healthcare Facilities leaders
Course Outlines:
- Delivering outstanding customer service and building rapport
- Confident body language, professional tone and language
- Personal presentation, dress code and medical etiquette
- Understanding all relevant Medical Reception forms
- Understanding different departments within a hospital
- Sources of advice and support outside the practice
- Becoming a “Care Navigator”
- Prioritizing workload and patients
- Registering patients and visitors and assisting with processing registrations and check-ins
- Private patients vs. government sectors patients
- Understanding medical jargon, terminology and abbreviations
- Incident reporting
- Logging and reporting of health and safety issues
- Handling of post including use of franking machine DM60
- Extensive practice on Medesk Clinic Management Software
- Achieving High Performance in Hospital Management
- Compliance
- Healthcare Facility and hospital Regulation & Inspection
- Joint Commission Accreditation – local
- Joint Commission Accreditation – International
- Standards & Elements of Performance:
- Environment of Care
- Emergency Management
- Life Safety
- Emergency Operations Plan
- Management Standards:
- Leadership & Planning
- Safety & Security
- Hazardous Materials
- Disaster Preparedness
- Fire Safety
- Medical Equipment
- Utility Systems
- Hospitals Management and Safety Program Management
- Staff Education