We often overlook the significant role that standards play in various aspects of our lives, but their absence quickly highlights their importance. Standards make a substantial contribution to our lives, even if their impact is not always visible. It is in the absence of standards that we realize their significance. For instance, as consumers or users of products, we readily notice when they are of low quality, do not fit properly, are incompatible with our existing equipment, or pose reliability and safety concerns. Conversely, when products meet our expectations, it is a testament to the benefits of adhering to standards.

Course Objectives:

Introductions and Conference Briefing.
ISO 17025
ISO 9000 series
ISO 14000 series
Laboratory Structure to ensure Integrity and Competence.
Quality Management Systems as a Framework for Business Process.
Laboratory Facilities.
Services and Supplies.
Ensuring Competence: Equipment
Ensuring Competence: Personal.
Tenders, contracts and requests – the review process
Subcontracting
Ensuring competence – test and calibration methods
Handling of samples and items from customers for calibration and test
Documentation and documentation control process
Ensuring competence – performance of calibrations and tests.
Ensuring competence – management controls.
Identifying potential and actual non-conforming work.
Process of recording and storage and retrieval of records.
Reporting results to client including opinions and interpretations.
Complaints process.
Introductions and participant learning objectives
Workshop on preparation of a project proposal with review and feedback (workshop)
Role of the analytical laboratory & the concept of core business (presentation)
Process re-engineering, redesign or simplification of a laboratory (presentation)
Workshop to redesign laboratory process flows (workshop)
Project management: organization, environment, and project proposal (presentation)
Defining the scope and boundaries of a LIMS (presentation and discussion)
The user requirements specification and selection of a system (presentation and discussion)
Implementing a LIMS: functions required (workshop)
Change management implications: involving the users (presentation)
Implementing a LIMS: budgets (workshop)
Risk assessment of a LIMS project (presentation)
Validation of a LIMS (presentation)
Closeout of the conference and review of learning objectives

Who Should Attend?

Head sections, Laboratory managers, Quality assurance/control managers and supervisors, analytical chemists, laboratory supervisors, environmental and safety coordinators, and systems controllers.

Course Outlines:

Introduction

Introductions and conference briefing
Laboratory structure to ensure integrity and competence
Quality management system as a framework for the business processes and the role of ISO 17025 (Guide 25)
Implementation
Ensuring competence: Services and supplies
Ensuring competence: equipment

Tenders, contracts, and requests – the review process
Subcontracting
Ensuring competence – test and calibration methods
Exercise: Content of a test method and validation
Handling of samples and items from customers for calibration and test
Documentation and documentation control process
Ensuring competence – performance of calibrations and tests

Ensuring competence – management controls
Identifying potential and actual non-conforming work
Process of recording and storage and retrieval of records
Reporting results to the client including opinions and interpretations
Complaints process
Video
Working under pressure and stress, safety first!

Time management in the laboratory
Laboratory customer services
Communication Techniques
ISO 14000 Environmental Systems
Requirements
Planning stage
Implementation stage

ISO 14000 and its impact on the environment
Waste management program
Case study
Auditing and ISO 14000
Maintenance of ISO 14000
Video
Open forum/presentation of certificates

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