In order to optimize the reliability and availability of assets while minimizing costs, it is crucial to address problems swiftly and efficiently, and to implement measures that prevent their recurrence in the future. However, in daily practice, common pitfalls such as hastily reaching conclusions, relying on trial and error, and jumping to immediate solutions can hinder progress. In today's rapidly evolving world, characterized by trends like Industry 4.0, robotics, big data, and machine learning, complex problem-solving is widely recognized as the most crucial skill for future job roles (source: World Economic Forum).

Course Objectives:

By the end of the course, participants will be able to:

Understand the increasing necessity of using sound methods for root cause analysis
Involve the right people in the right way in any analysis
Prioritize problems and determine the best approach to solve them
Solve and prevent any technical, production, quality or other incident or problem more rapidly and effectively
Communicate and present analysis, solutions, and recommendations with maximum understanding and acceptance
Apply and implement the methods learned in daily practice immediately after the training

Who Should Attend?

The course is suitable for a wide range of professionals but will greatly benefit:

Engineering and Technical Managers and Supervisors from any industry
Operations and Manufacturing Managers and Supervisors
Maintenance-, reliability-, process-, quality- and plant engineers
Maintenance Planners and Coordinators
Foremen and Team leaders

Course Outlines:

Introduction

Introduction to the program
Introduction: RCA
Introduction: Genetic Approaches for RCA (8D, A3, DAMIC, and RATIO)
Introduction: RCA methods (5 Why, Ishikawa, Fault tree, Apollo, etc.)
Introduction: RATIO-approach
Introduction: Case and Demo

Prioritize and Reflect on your Problem

Theory and exercises to prioritize problems
Theory: RATIO-step - Reflect
Introduction case to determine the root cause
Theory and exercise: 5-Why
Theory and exercises: Event Mapping

Analyze Technical Problems

Theory: RATIO-step - Analyze
Theory: Problem Analysis - Describe the problem (IS/IS-NOT) and determine the true cause(s)
Theory in additional methods to determine possible causes e.g. Ishikawa-diagram and Characteristics and changes
Exercises in Problem Analysis
Completion of Event Map with the outcome of Problem Analysis

Analyze Complex Technical Problems and Human or Organizational Problems

Theory of common and special causes
Theory and exercises for handling startup problems, recurring problems, and other complex problems
Theory and demo Cusum
Theory and exercise of Human Factor Analysis
Completion of Event Map with the outcome of Human Factor Analysis

Determine, Implement, Observe and Evaluate Solutions

Theory: RATIO-steps - Target determine alternative and best solutions, Implement solutions and Observe and Evaluate results
Exercise of full RCA with RATIO-approach and methods
Application of RATIO-approach and -methods in daily practice (when/how to use)
Guideline and many practical ideas for successful implementation of RCA

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