Interpersonal and Communication Skills
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Interpersonal and Communication Skills Course
Introduction:
The success of an organization hinges on the ability of team members to engage in effective communication using various means and channels. Our interactions with others shape how we are perceived, making each interaction an opportunity to achieve specific goals. Effective communication is a potent skill that plays a vital role in accomplishing objectives, whether at an individual or organizational level.
The Interpersonal and Communication Skills training course aims to equip you with the necessary skills to effectively communicate. It emphasizes the importance of understanding your purpose, profiling your audience, and developing a clear message that creates the desired impact and outcome. Additionally, the course recognizes that fostering an environment conducive to open discussions and ongoing dialogue is critical for successful communication.
Course Objectives:
By the end of the interpersonal and communication skills course, participants will be able to:
- Understand the principles of communication and interpersonal skills
- Learn strategies for communicating your message clearly
- Apply the skills necessary to communicate in an effective manner
- Demonstrate their ability to communicate across cultures
- Acquire the skills necessary for communicating in an effective manner.
- Improve their ability to communicate across cultures.
- Employ techniques for listening actively and empathically.
- Communicate in an assertive manner.
- Manage interpersonal conflict.
- Handle feedback and criticism constructively.
- Employ techniques for listening actively and empathically
- Manage interpersonal conflict
- Handle feedback and criticism constructively
Who Should Attend?
The interpersonal and Communication Skills training course is ideal for :
- Employees, supervisors, managers
- Team Leaders - prospective, new or experienced
- Supervisors
- Others seeking to improve their communication skills both on and off the job.
Course Outlines:
Effective Communication
- Introduction to Communication
- Elements of Effective Communication
- Qualities of Effective Communicators
- The Communication Process
- Communication Beyond Words
- Sources of Miscommunication: Barriers
- Overcoming Communication Barriers
Communication Across Cultures
- Improving Cross-Cultural Communication: Guidelines
- Managing Perceptions and Biases
- Understanding Communication Styles
- The Cross-Cultural Communication Skill Set
- Communicating within Multi-Cultural Teams
- Universal Laws of Persuasion: Process
Interpersonal skills
- Building effortless rapport with colleagues
- Working with the boss
- Giving and receiving feedback
- Dealing with emotions
- Building trust with people
Assertiveness
- What is assertiveness and what it is not!
- The different behavioral styles
- Self-confidence and self-esteem
- Negotiating a win-win situation
Communication Behavior and Conflict Management
- Passive, Aggressive and Assertive Behavior
- Verbal and Non-Verbal Elements of Communication
- Understanding Conflict: Sources
- Conflict Management Styles
- Mastering Conflict Management Skills
- Learning to Say No
Barriers to effective communication
- Types of physical interference affecting communication
- Positive and negative organizational climates
- Overcoming the barriers to communication
Improving communication
- Understanding I’m ok, you’re ok life scripts
- Improving organizational communication
- Promoting better relationships
- Communication between managers and employees
Constructive Feedback and Criticism
- The Value of Feedback
- Positive and Negative Feedback
- Giving Constructive Criticism
- Dealing with Negative Criticism