In today's rapidly changing landscape, customers have higher expectations, and competition is fiercer than ever. The ability to deliver high-quality products and services is vital for the survival and long-term success of any organization. Implementing an internationally recognized Quality Management System (QMS) can significantly enhance organizational performance, improve customer satisfaction, and provide a competitive advantage. This course aims to familiarize participants with the structure and requirements of an effective QMS and its implications for their organizations. Participants will gain a comprehensive understanding of the history and evolution of ISO 9001:2008, as well as key terminology, definitions, and the standardized high-level structure set by ISO. Throughout the course, participants will learn how to interpret and apply the fundamental concepts and principles of the standard to their existing organizational processes.

Course Objectives:

At the end of this course participants will be able to:

Identify the key requirements and benefits of ISO 9001
Manage quality and drive continual improvement
Take steps to ensure that quality is at the heart of your organization
Attract and retain customers by meeting their current and future needs better
Importance and benefits of an ISO 9001QMS
Key requirements, terms, and definitions of ISO 9001
Main concepts such as risk-based thinking, process approach, Plan-Do-Check-Act, and the 7 management principles

Who Should Attend?

Internal Auditors, Quality Management Representatives and Practitioners, Lead Auditors, and Internal Audit Program Administrators, and Quality Professionals, Anyone who needs to understand ISO 9001 and how it works, anyone involved in the planning, implementing, maintaining, supervising, or auditing of an ISO 9001 QMS Anyone with an interest in quality management systems, anyone starting their career in quality management

Course Outlines:

Purpose of a Food Safety Management System
Legislative Requirements
The Principles of HACCP
The Purpose, Content, and Interrelationship of ISO 9000:2000 Standard Series, ISO 22000 and ISO 19011
8 Quality Management Principles
The process approach including the PDCA model

ISO 9001:2000 Requirements Overview
Guidelines on the Application of ISO 9001:2000 for the Food & Drink Industry
Other Food Safety Management Standards & Guidance including Codes of Practice
Documentation Management Systems
The New Auditing Standard ISO 19011
The Process Approach to Auditing including Auditing Top Management

Auditor Roles and Responsibilities including Team Selection
Audit Planning
Checklists
Opening Meeting
Gathering Evidence

Auditor Performance, Management & Team Leadership
Nonconformity Reporting
Final Team Meeting / Follow-up

Closing Meeting

Verification / Audit Records
Accreditation / Certification and Auditor Registration
Course Revision

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