A key performance indicator (KPI) is a measurable metric that a company utilizes to assess its progress in achieving operational and strategic objectives.

The Key Performance Indicators (KPIs) and Optimization Training course is designed to assist you in implementing or updating measurement systems within your organization or department. This course establishes a connection between action and strategy by identifying success factors and performance measures.

The course aims to provide clarity on the distinctions and relationships between critical success factors (CSFs), key results indicators (KRIs), and key performance indicators (KPIs). It offers guidance on how each of these metrics should be utilized and provides insights on selecting the most essential measures from the multitude of indicators commonly used by companies.

Course Objectives:

At the end of the Key Performance Indicators (KPIs) and Optimization Training course, participants will be able to:

Understand the benefits of using a useful Performance Measurement System.
Deploy a functional methodology for expanding and achieving performance metrics.
Address the human factors of achieving a performance measurement system.
Driving the mission statement/ aims into the organization through success factors
Planning to implement performance measurement
Post-implementation: maintenance and embedding of the performance measurement system
Style and improve Dashboards and Scorecards in Excel.
Estimate and choose success factors/CSFs and performance measures/KRIs/KPIs.

Who Should Attend?

Key Performance Indicators (KPIs) and Optimization Training course, is ideal for:

All Personnel Involved in Developing and Implementing Performance Measures
Advisors, Planners, and Others Developing Scorecards and Dashboards
Functional, Line and Operational Managers
Process Improvement / Quality managers
Project / PMO Managers

Course Outlines:

Understanding the current situation and the need for change

The importance of performance measurement.
Current strategies of measurement and common weakness.
Linking Strategy to Action.
Determining Critical effective Factors.
Excel: Scorecard and Dashboard chart sorts and variations.
Exploration of particular performance metrics – financial perspective.

Driving the Mission statement/goals into the organization through Success Factors

The perspectives of the organization.
Aspects of Key Performance Indicators.
Bases for effective management: The top Practice Model.
Performance indicators, KPIs, outcomes indicators, KRIs.
Excel: Textual dashboards and in-cell charts.
Exploration of particular performance metrics – process perspective.

Planning to implement performance measurement

How to improve and measure Performance Metrics.
The 6-phase model for accomplishing an effective Performance Measurement System:
Implementation Phase 1: obtaining management commitment and choosing a successful team.
Implementation Phase 2: arranging for success.
Excel: dealing with dynamic data.
Exploration of particular performance metrics – client perspective.

Developing and Implementing Success Factors and Performance Measurements

Specifying and running human factors in performance measurement.
Implementation Phase 3: describing the efficient factors and measurements.
Implementation Phase 4: achieving the system company-wide.
Implementation Phase 5: completing the metrics and furnishing a reporting structure.
Excel: designing together Dashboards and Scorecards.
Exploration of particular performance metrics – comprehending and evaluation perspective.

Post Implementation: Maintenance and Embedding the Performance Measurement System

Implementation Phase 6: The ultimate success of an embedded system and Maintenance
Implementation studies.
Presentations, personal plans and commitment to conduct.
Excel: progressed advantages and skills for Dashboards and Scorecards.
Review and conclude.

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