Lean Sigma Performance Improvement in Healthcare

Select Other "city & date"
Lean Sigma Performance Improvement in Healthcare Course
Introduction:
The application of Lean Six Sigma principles spans across various industries, aiming to enhance process efficiency by eliminating waste and reducing defects. When implemented effectively, these methodologies can result in improved customer satisfaction, increased revenue, and overall organizational success. In the healthcare sector, the impact of defects extends beyond financial implications, as they can significantly impact patient outcomes and even survival.
By adopting proven Lean or Six Sigma methodologies, healthcare professionals can achieve tangible benefits, including the reduction of unnecessary expenses. One such methodology is the DMAIC approach (Define, Measure, Analyze, Improve, Control), which focuses on enhancing existing processes. In a hospital setting, a common process that can benefit from improvement is the check-in process.
The Lean Sigma Performance Improvement in Healthcare course is designed to assist healthcare organizations in their improvement journey. It provides a practical roadmap for effectively implementing Lean or Six Sigma principles, supported by real case studies that highlight crucial aspects of change often overlooked. Through this course, participants will gain valuable insights and knowledge to drive positive transformation within their healthcare organizations.
Course Objectives:
At the end of this Lean Sigma Performance Improvement in Healthcare course, you will be able to:
- Ensure their projects are linked to the achievement of their organization’s strategic objectives
- Capture the ‘Voice of the Customer’ to ensure any potential process changes are aligned to customer requirements
- Apply the simple, robust, structured and proven approach of DMAIC (Define, Measure, Analyze, Improve & Control) to process improvement
- Apply project management, change management and financial project appraisal techniques
- Move from a ‘Functional’ to a ‘Value Stream’ view of the organization where stakeholders work together collectively to remove waste from the ‘Value Stream’
- Understand ‘Process Behavior’ through effective measurement and data analysis
- Prioritize opportunities for process improvement
- Develop ‘Permanent Corrective Actions’ for process failures
- Select and use the appropriate ‘Lean Six Sigma’ tools to reduce variation, defects, cycle times, lead times, waste and costs within their processes
- Influence organizational culture and employee behavior towards supporting ‘Lean Six Sigma’
- Ensure process improvements are sustained through the use of a ‘Control Plan’
- Ensure their projects are linked to the achievement of their organization’s strategic objectives
- Capture the ‘Voice of the Customer’ to ensure any potential process changes are aligned to customer requirements
- Apply the simple, robust, structured and proven approach of DMAIC (Define, Measure, Analyze, Improve & Control) to process improvement
- Apply project management, change management and financial project appraisal techniques
- Move from a ‘Functional’ to a ‘Value Stream’ view of the organization where stakeholders work together collectively to remove waste from the ‘Value Stream’
- Understand ‘Process Behavior’ through effective measurement and data analysis
- Prioritize opportunities for process improvement
- Develop ‘Permanent Corrective Actions’ for process failures
- Select and use the appropriate ‘Lean Six Sigma’ tools to reduce variation, defects, cycle times, lead times, waste and costs within their processes
- Influence organizational culture and employee behavior towards supporting ‘Lean Six Sigma’
- Ensure process improvements are sustained through the use of a ‘Control Plan’
Who Should Attend?
Whatever your Lean Sigma leadership role–from patient-facing staff to senior executive to performance improvement specialist– Lean Sigma Performance Improvement in Healthcare training course gives you an indispensable foundation for success.
Course Outlines:
Program Infrastructure
- Lean Sigma: The Program
- The Steering Group
- Setting the Program Direction
- The Fit with Existing Initiatives
- Shaping Projects
- Focus on Process
- Breakthrough Change
- Project Tiers
- Identifying Opportunities
- Characterizing Projects (Preliminary Project Chartering)
- Setting Goals
- Prioritizing Action
- Program and Project Roles
- Program Tracking, Reporting, and Ongoing Management
- Summary
Existing Change Models: Why Traditional Healthcare Models Are Struggling
- Traditional Change Models.
- Disparate Change Groups.
- Uncontained Change.
- No Standard Change Approach.
- Tools Focus.
- Reliance on Benchmarking.
- Changes Are Not Based on Data, Good Data, or the Right Data.
- Changes Made Based on Symptoms, Not Causes.
- Systems versus Processes.
- Focus on People, Not on Process.
- Lack of Context for Solutions.
- Adding versus Subtracting (Patching).
- Poor Implementation.
- No Emphasis on Control.
- Management versus Leadership.
- Summary.
Lean Sigma Roadmap: The Anatomy of a Project
- Lean Sigma Project Roadmap.
- Define.
- Measure.
- Analyze.
- Improve.
- Control.
- The Lean Sigma Roadmap: Why It Works.
- Standardization Projects.
- Kaizen (Accelerated Change) Events.
- Summary.
Application to Real Life: Project Case Examples
- CT Capacity and Throughput.
- Reduce Discharged, Not Final Billed (DNFB).
- Radiology Denials.
- Behavioral Health Discovery.