Supervising employees or tasks is a complex endeavor that requires a specific skill set for supervisors to effectively carry out their responsibilities.

Supervisors play a crucial role in bridging the gap between upper management, who develop business strategies, and the employees responsible for executing those strategies. They need a diverse range of skills to align business goals and fulfill the needs of their supervised staff. This course is designed to equip both new and existing supervisors with the essential skills necessary for success.

The Mastering Supervisory Skills Training course aims to provide delegates with a comprehensive understanding of the foundational skills and responsibilities associated with first-line management. The course explores a combination of skills and behaviors that are integral to effective management. In any organizational hierarchy, specific behaviors and skill sets are required, and supervisors and managers often need to shift their mindset accordingly. The Mastering Supervisory Skills course empowers individuals to acquire the skills needed to thrive in the workplace.

Course Objectives:

At the end of this Mastering Supervisory Skills training course, you will be able to:

Extend their understanding of the supervisor’s role and the processes of managing up, down and across the organization develop a strategy for enhancing the effectiveness of their teams
Develop a strategy to support and develop the performance of each member of their staff
Review their personal working practices and managerial style
Demarcate between supervisory and the operational roles
Understand and practice basic supervisory skills
Explain how to set and monitor objectives for themselves and their teams
Recognize what motivates them and describe ways to motivate others effectively
Use different communication techniques with their teams
Use an appropriate strategy for task-delegation
Motivate and support their teams to achieve their targets
Demonstrate effective questioning skills
Identify their sources of power and influence

Who Should Attend?

Mastering Supervisory Skills training course, Is ideal for:

Supervisors
Team leaders
Employees who are potential to be promoted to a supervisory position
Persons who want to gain supervisory skills to improve their career

Course Outlines:

The Supervisor's Role and Competences:

Action planning
Roles and responsibilities of the supervisor
The competency concept - measuring actual behaviors against the model
Understanding organizational culture
Developing a network of relationships and influence

Delegation and Management Style:

Delegation skills and empowerment
Management style – ‘situational’ & ‘differential’ leadership models
Group dynamics and team formation
Conflict and conformity in group situations
Problem-solving and decision making
Managing team meetings

Communication Skills:

Improving communications and relationships
Dimensions of staff performance
Practical motivation
Appraisal - case studies in performance management
Coaching and developing staff - the skills of on-job training

Managing Performance & Relationships:

Assertiveness
People problems and problem people
Constructive criticism - giving and receiving
Discipline
Fundamental principles for time management
Managing time with other people in mind
Planning and priority setting
Interruptions and accessibility
Understanding stress and managing stressed staff

Managing Change and Continuous Improvement:

Concept of continuous improvement
Improving systems and processes
Engaging and enthusing the team
Creative thinking techniques
Implementing change
Influencing skills - making a case and managing the ‘politics’
Action planning

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