Organizing and Behavioral Skills for Administrative Professionals and Executive Secretaries
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Organizing and Behavioral Skills for Administrative Professionals and Executive Secretaries Course
Introduction:
The support provided by administrative professionals is crucial for an organization to accomplish its goals and objectives. In today's business environment, senior managers expect administrative professionals to possess leadership and management skills to independently prioritize administrative tasks. Additionally, proficiency in managing contacts, creating, storing, and retrieving documents, and a diverse range of other administrative skills is necessary.
To achieve success in these areas, it is important to possess strategic insight and the ability to innovate and improve processes. Simultaneously, tactical skills, a process-oriented mindset, and a commitment to continuous improvement are essential.
The Organizing and Behavioral Skills for Administrative Professionals and Executive Secretaries course equips participants with a comprehensive set of skills to confidently and effectively address any work challenge. By the end of the course, participants will have an action plan consisting of best practices that can be immediately applied on the job.
Course Objectives:
At the end of this Organizing and Behavioural Skills for Administrative Professionals and Executive Secretaries Course, learners will be able to do:
- build and improve upon your existing skill sets
- develop your role and become more proactive
- identify ways to expand your knowledge of the company and business area
- have more control over your time and work output
- develop and apply your interpersonal intelligence
- manage your manager to mutual advantage
- write more effective letters, e-mails and other forms of business correspondence
- support and make memorable presentations
Who Should Attend?
Organizing and Behavioral Skills for Administrative Professionals and Executive Secretaries Training course, is ideal for:
Experienced administrative professionals, including executive secretaries, administrative assistants, secretaries or other members of the administrative support staff who need to expand their management skills so they can better support their organization and enhance their careers.
Course Outlines:
Building on existing skills and developing the role/ Organizational skills and time management
- What is your role?
- Becoming more proactive
- Self-development and expanding your knowledge of the business
- Organizational skills
- Planning and prioritizing – taking control over your work load
Organizational skills and time management (cont.)/Dealing with change
- Goal setting
- Time management under pressure
- Managing stress in self and others
- Coping with, and taking advantage of, change in the work environment
The importance and value of communication skills
- Why are communication skills so important?
- Expressing yourself with clarity
- Spoken, written and remote communication – differences and implications
- Telephone techniques
- Writing more effective business letters and e-mails
- Improving reports – structure, relevance, layout and editing
- What makes a good presentation – tips to excellent presentations
Managing your manager and raising your profile
- Image management
- Building an effective working relationship with your manager
- What is expected of you?
- Using your skills to enable your manager to concentrate on his/her priorities
- Delegating and improving the quality of delegation received
- Working as a team
Interpersonal intelligence and influencing skills
- Being a team player and flexibility
- Understanding yourself and other people
- Influencing skills – gaining support and cooperation of others
- Improving self-confidence
- Assertiveness
- Resolving conflict
- Giving and receiving feedback
- Taking forward ideas for improvement
- Action planning