Quality Assurance (QA) is a set of principles, methods, and best practices that establish a framework for organizations to strive for excellence in all aspects of their operations. In today's business landscape, government entities, and various other fields, Quality Assurance (QA) is being adopted as a management philosophy. Techniques derived from Total Quality Management (TQM) foster a collaborative environment where every team member works together to achieve departmental objectives.

Quality Assurance (QA) serves as a leadership practice that significantly impacts the overall work environment. Effective leaders lay a strong foundation that enables them to cultivate dedicated employees with high morale and enhanced performance. Through Total Quality Management, employees are provided with opportunities for active participation, problem-solving, and teamwork, which in turn generates a heightened level of motivation within each individual.

Course Objectives:

The main objective of this Quality Assurance and Quality Control Using ISO 9001 as a Framework are:

Discuss the primary concepts of Total Quality Management
Define the major benefits to the organization of Total Quality Management
Describe TQM techniques for measuring and improving quality
Gain the information and skills needed to implement total quality practices
Describe how TQM can be introduced into their work place
Integrate the fundamentals of TQM into the organization’s business model
Implement the best practices of world-class TQM organizations
Identify useful quality improvement techniques

Who Should Attend?

This Quality Assurance and Quality Control Using ISO 9001 as a Framework course is ideal for:

Those responsible for achieving quality objectives
Those with assigned roles in maintaining a quality management system
Those with responsibility for making the transition to the new ISO 9001:2015
Those interested in business improvement
Those designated as quality management systems auditors

Course Outlines:

A Process Approach to Managing Quality

An introduction to quality management systems
The new ISO high-level structure for management systems standards and links with the framework for the new ISO 9001:2015
The process approaches
The organization as a set of inter-related processes
Risk and opportunities in your quality management system

Designing and Implementing ISO 9001:2015

The PDCA approach
Risk-based thinking
The organization and context
Needs and expectation of interested parties
The significance of effective leadership in a quality management system
The role and responsibilities of leaders in the new ISO 9001:2015

Planning and Operating ISO 9001:2015

Establishing policies
Planning for a quality management system
Addressing risk and opportunity within a quality management system
Supporting your system – resources and competence
Operations, planning, and control

Performance Monitoring, Quality Assurance, and Analysis

Measurement and monitoring of processes
Measurement and monitoring of products
Measurement and monitoring the satisfaction of interested parties
Analysis and reporting of data
Continual improvement of the system
Continual improvement of the organization

Internal Audit as a Management Tool

Management and planning of an internal audit
Auditing in practice
Opening meetings
Collecting data
Feedback on the audit
Audit reporting

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