Successful Procurement of FM Services
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Successful Procurement of FM Services Course
Introduction:
The objective of a procurement process within facility management is to identify the most suitable bidder capable of providing the required services to a client over a specified period. This selection is based on factors such as the client's acceptance of the price, as well as achieving optimal commercial and legal terms that are mutually agreeable.
This course has been developed to assist buyers and managers of facility management services in devising a procurement strategy that aligns with business requirements and attains the best value solution. It aims to guide participants through the process of creating a strategy that meets business needs and ensures optimal outcomes.
Course Objectives:
Successful procurement of FM services course will improve the participants’ commercial awareness and enable them to:
- Determine appropriate contract strategies.
- Recognize opportunities for service level improvements and cost savings.
- Comprehend service contracts.
- Manage the tender process.
- Start contracted service provision effectively.
- Manage contracts and resolve disputes
Who Should Attend?
Successful procurement of FM services course is intended for all those involved in the procurement of FM services, whether in the public or the private sectors, including:
- FM managers and staff
- Procurement managers and staff
- Contract managers and staff
Course Outlines:
The procurement processes
- Setting procurement outcomes.
- Who should be involved?
- Reviewing current service provision.
- Service profiling.
- Current cost and future budget.
- Impact of business objectives.
Contract strategy
- Determining a contract strategy.
- Driving out unnecessary costs.
- Setting expectations.
- Culture and constraints.
- Planning and control.
- Contractual relationship style (partnering, alliance, etc).
Comprehending service contracts
- Contract document structure.
- Terms and conditions.
- What type of specification?
- Pitfalls of supplier contracts.
- How to draft service specifications?
- How to structure pricing schedules?
The tender process
- How to control the process?
- Deadlines and responsibilities.
- Getting the best from bidders.
- Structured evaluation methods.
- Understanding the price!
- Running an effective tender board.
- Interviewing and negotiation techniques.
Mobilization
- Resourcing (client, contractor)
- Communication issues.
- Establishing working relationships.
- Interpreting the contract.
- Setting KPIs.
- Meetings and documentation.
- Anticipating and resolving common problems.
Contract management
- How to focus on strategic management?
- Driving innovation.
- Managing performance and costs.
- Measurement made easy.
- Dispute management.
- Reviews, development, extensions and re-tendering.
- Useful tips on managing specific services.