Supervisory Skills and Effective Communication Skills In Security Field
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Supervisory Skills and Effective Communication Skills In Security Field Course
Introduction:
Security professions encompass a diverse range of individuals working across different organizations and companies. It is crucial for these professionals to have the opportunity to acquire leadership knowledge and skills to enhance both personal and organizational performance. By developing leadership capabilities, security departments and their employees can align themselves more effectively with the vision, mission, and goals of their respective organizations.
To function successfully within the broader organizational context, security professionals must possess leadership skills and the ability to lead their teams. Attaining a level of best practice in leadership requires a comprehensive understanding of the role of leadership within their industry, organization, and team. This understanding enables security professionals to effectively navigate their specific industry landscape and contribute to the success of their organization and team.
Course Objectives:
At the end of the program, delegates should be able to:
· Identify the best leadership practices for security professionals
· Learn to build communication strategies, vital to a successful and productive security team
· Learn how leaders create rapport, build trust and establish credibility in a workgroup
· Build positive interpersonal and influencing techniques in team relationships
· Use techniques of effective and efficient time management
· Develop strategies to deal with stress, conflict, and change
Core Competencies
· Change management
· Conflict management
· Effective communication and methods for team cooperation
· Human interaction and communication
· Personal organization and time management
· Diversity understanding
Who Should Attend?
The course will be of benefit to those who find themselves responsible for or involved with mobile or static guarding or implementing guarding security in both the public and the private sector.
- Security supervisors/officers
- Facility supervisors/officers
- HR and administrative supervisors responsible for the security
- Health and Safety / Fire personnel
In addition, it will raise the awareness for that personnel who have been allocated 'potential' or specific tasks in an existing security program yet have had insufficient time to devote to the subject
Course Outlines:
Leadership challenges for the Security Professional in our 24/7 21st Century
- Introductions, goals, and objectives of the program
- Leadership challenges facing today’s Chief Security Officer (CSO) and workforce
- Position Power & Personal Power
- Strategic Management vs. Leadership
- Overview of Leadership challenges in Security Management
- Managing the New Strategic Risks
- Leadership characteristics of Security Professionals in the 21st century
- Consider the seven demands of Leadership in Security Work
- DVDs & Syndicate Exercises
Leadership Demands and Time Management Issues in Security
- Leadership in Security Incident Management
- Leadership in Command & Control of Security Incidents
- Leadership demands in Security Crisis Management
- Time Management Issues:
- Factors which contribute to the time management problem
- Identifying the way our approach to work affects the way we work
- Suggestions for techniques which will help us manage our time
- Several common time wasters
- Proper delegation techniques
- DVDs and Syndicate exercises
How Positive Interpersonal, Interaction and Influencing Skills Improves Security Work
- Identification of interpersonal influencing Skills
- Engaging and Channeling your new Skills
- Influencing Meetings
- What goes wrong in business meetings?
- Planning & Preparation, the Agenda
- Meeting Control - 13 points to make your meeting productive
- Planning and Preparing to Influence
- Influencing work situations
- The persuasive Funnel and Rapport Breakers
- Influencing Upwards
- Ten tips on how to influence the board
- DVDs and Syndicate exercises
Communications and Security Reputation Management
- Communication techniques - verbal, non-verbal, and written
- Who and when should the CSO communicate with?
- Who are the identified stakeholders?
- Each will demand a different message, at a different time
- Communication and interaction openness develops trust
- Understanding another’s the type of interaction takes active listening
- Interpersonal interaction preferences differ
- Building and maintaining trust is vital for success