Systems Thinking in Analyzing Problems
Select Other "city & date"
Systems Thinking in Analyzing Problems Course
Introduction:
Navigating the leadership and management of services within large and complex systems is a formidable task. The challenges faced by organizations are intricate to the extent that they cannot be solved through simple solutions. Leaders often find themselves grappling with numerous competing and conflicting challenges and relationships when making decisions.
Systems thinking offers an approach to problem-solving that perceives "problems" as interconnected elements of a broader and dynamic system. It involves comprehending the interdependencies and influences among various components as part of a unified whole.
Course Objectives:
At the end of the Systems Thinking in Analyzing Problems Training, you will be able to:
- Understand the language of Systems Thinking
- Look at problems from the perspectives of multiple stakeholders
- Explore some analytical tools and techniques
- Learn how to use one methodology of approach
- Practice techniques that are used in this methodology
- Be able to judge which may be of most use in specific circumstances
- Participate in groups exploring familiar and new problems
- Evaluate potential actions against organizational requirements
Who Should Attend?
Systems Thinking in Analyzing Problems Training course, is ideal for:
- Senior personnel in technical, HR and operational departments
- Professionals in technology intensive sectors
- Professionals seeking to influence the outlook of those they report to
- Professionals seeking to change the method of working of those reporting to him/her
- Personnel seeking to enhance their analysis skills
- IT Project Management professionals
- Engineers needing to grapple with the complex business context
Course Outlines:
Introduction to System Thinking
- Introduction to systems thinking
- Complex problems and complex system solutions
- Difficulties and Messes
- recognizing complex systems
- Introduction to systems thinking
- Worldview and Perspectives
- Stakeholder analysis
- Systematic and Systemic
Analysis Methodology - Understanding
- Causal Diagrams
- Influence Diagrams
- Multiple Cause Diagrams
- Deciding upon a system of interest
- Drawing sign graphs
- Analyzing causal diagrams
- Feedback loops and system archetypes
- Criteria, measures and indicators
- Key performance indicators:
- Cycle time
- First pass yield/First time OK
- On-time delivery
- Interpreting measures
- Systems thinking and process mapping
- Root cause analysis
Systems Thinking Tools
- Growth vs. sustainability mind-set
- Creative insights
- Structural diagrams and visual thinking
- Mapping actors, stocks and flows
- Multiple cause diagram and soft systems methodology
- Understanding dynamic systems and co-evolutionary changes
- Understanding feedback loops
- Systems thinking and process improvement
Problem Resolution - Deciding & Acting
- Overview of Modelling
- Setting system boundaries
- Evaluating Potential Actions
- Decision-making tools:
- Multiple Criteria Analysis
- 5 Ws & 1 H
- SWOT
- STEP/SLEPT/PETSTLE
- Porter’s Five Forces
- CDAM
- Multivoting
- Pariwise ranking
- Force field analysis
- Reality Checks for Practicality
- Project managing change
- influence and persuasion
Case Studies - Putting theory into practice
- Applying the methodology to real problems
- Presentations
- Evaluation and discussion
- Commitment to action
- Agree next steps