The Complete Course on Facilities Management
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The Complete Course on Facilities Management Course
Introduction:
One of the fields with the fastest global growth is facilities management. Many of the structures and services that support enterprises and other kinds of organizations are under the management of facilities managers.Professionals in facilities management are in charge of the services that support and facilitate business.
Health and safety, risk management, business continuity, procurement, sustainability, space planning, energy, property and asset management are just a few of the many areas that are covered by roles in management. Typically, they are in charge of things like building maintenance, environmental services, security, cleaning, catering, and reception.
Course Objectives:
At the end of The Complete Course on Facilities Management the participants will be able to:
- Understand the role and contribution of the FM Function.
- Be able to define and manage key Facilities Management Portfolios and Asset types.
- Ensure compliance both in terms of Quality and adherence to legal standards.
- Learn what best practices are available and best proper for implementation in the participants’ organization
- Understand the need for a proper operational & maintenance control center
- Learn how to draw up a (preventive) maintenance concept, based on risk
- Improve strategies to decide when and what to contract out
- Accomplish an outsourcing strategy which helps you in realizing better results
- Understand the different contract types and how to apply them
- Learn how to monitor performance and results
- Understand how a benchmark study can help in improving the process
- Learn how to apply best practices
- Understand how to operate and maintain their facilities as a "business within a business"
- Learn how to be able to share experience and knowledge with others
Who Should Attend?
The Complete Course on Facilities Management is suitable for:
- Head of Facilities
- Estate Managers
- Auditors/Compliance training teams
- Facilities managers
- Building managers
- Risk department
- Administration department
- People who interested to gain such great knowledge in facilities management.
Course Outlines:
An Overview of Facilities Management
- The Facilities Management process in general
- Facilities Management as a business within a business
- Facilities phases, planning and realization
- Relationship between Facilities Management and Asset Management
The Basic Elements of Facilities Management:
- Strategic & annual planning
- Design, build, and maintain recycle
- Operations & Services
- Work planning & control
- Maintenance & repair
- Information management
Preventive Maintenance & Maintenance Strategy:
- Understanding risk
- Risk-Based Maintenance - the methodology
- Seven steps in developing an efficient and risk-based maintenance strategy
- Defining maintenance tasks
- Case study
- Typical inspection & maintenance tasks for utilities
Outsourcing and Contracting:
- What to outsource and what not
- Choosing the right contractor
- How to manage this
- Contract types
- The contracting cycle
- Service level agreements
Performance Monitoring and Benchmarking
- Continuous improvement
- Target setting as a starting point
- Monitoring performance: development and use of Key Performance Indicators
- The Facilities Management Balanced Scorecard (FMBSC)
- Assessments, audits and benchmarking; practical exercise in auditing
- Course review/Wrap up
MAINTENANCE AND REPAIRS
- Heating, Ventilation and Air Conditioning (HVAC) Maintenance
- Lifts and Escalators Maintenance
- Structural and Buildings Maintenance
- Fire systems maintenance including IT Infrastructure
- Environmental elements of Facilities Management
MANAGEMENT AND CONTROL
- Managing Internal Customer Service and Expectations
- Managing Risk
- Controlling Costs
- Service Level Agreements
- Contractors’ Performance
- Space Management
ROLE & CONTRIBUTION OF THE MAINTENANCE FUNCTION WITHIN THE ORGANISATION
- Overview of the maintenance function