A competent supervisor is someone who demonstrates leadership, adeptly resolves conflicts, and serves as a supportive listener for their team. Such an individual possesses the ability to not only identify their own emotions in a given situation but also recognize the emotions of others. They exhibit empathy and possess excellent social skills. Your personal style, energy, and overall effectiveness significantly influence your team's capacity to deliver successful outcomes in a positive manner.

Course Objectives:

By the end of The Effective Supervisor - Team Leader course, you will be able to :

Consider, discuss and describe the role of the supervisor/team leader
Effectively plan and delegate the work of the team to meet challenging business objectives
Inspire and motivate your team and individuals to achieve their maximum potential
Agree and set stretching performance objectives with your team
Develop your style as a coach, trainer and mentor to help teams’ and individuals’ performance
Lead your team with vision and passion by making it matter
Identify areas of personal strength and areas for further development

Who Should Attend?

The Effective Supervisor - Team Leader is designed for those who supervising operational teams as first-line leaders. It is ideal for those who are about to start in this role or who are in the role but need the training to develop their capability. The course ideal for:

Leaders who are looking to update their skillset and ability
Managers who have taken on a new team leadership role
Managers who have a challenging team or feel their teams are ‘stuck’
Senior Management wanting to learn modern leadership techniques
Project Managers or those with a project management role

Course Outlines:

Understanding what is the supervision and leadership.
Discover what great leadership really looks like
Identifying the roles and responsibilities of a great leader within the workplace.
How your role fits into your organization
Skills and attitudes of a team leader
The issues and challenges
Transition from team member to team leader
Key result areas

Identify the importance of creating vision within the team.
Setting individual employee goals and team objectives.
Tools to become an action centered leader.
Keep your team motivated with meetings that matter.
Methods of planning and organizing
Prioritizing activities and tasks
Gaining commitment
How to develop team objectives

Setting objectives, standards and targets using SMART
Monitoring performance
Dealing with difficulties
Structuring 1-1 reviews

Leading to achieve
Motivating for results
Creating a conductive team environment
Team dynamics and development
Coaching and developing the team

Informing, consulting and making decisions to deliver results
Giving, receiving and responding to feedback
Team briefing – formal and informal
Influencing others.

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