Policies and procedures should be the primary resource for managers and staff members when they have any uncertainties regarding the appropriate course of action.

Insufficient or nonexistent policies and procedures are major factors that lead to staff members feeling stuck, wasting time, or making mistakes. They may encounter conflicting information or struggle to quickly access the necessary guidance.

However, by employing clear, proactive, and specific writing, every employee and stakeholder will have a clear understanding of their responsibilities and how to handle various professional situations.

This course will equip participants with the necessary skills to develop effective policies and procedures, as well as essential reports and related documents like specifications and standards.

The main focus of this course will be on implementing these measures within the organization, taking into consideration factors such as compliance, language, and organizational culture.

Course Objectives:

By the end of this Writing Effective Policies and Procedures Training Course, you will be able to:

Create professional documents
Identify the main clauses that appear in them
Understand real examples of policies and procedures
Understanding of methods used in drafting effective policies and procedures
Avoid ambiguity and uncertainty
Apply methods to highlight potential problems with existing Policies and Procedures and improve their effectiveness
Increase working knowledge of implications and potential problems with Policy and Procedures
Better awareness of the commercial impact of drafting issues
Improve the ability to reduce the risks
Gain an opportunity to review Policy and Procedures and understand their importance to business
Understand the different roles of documents
Learn drafting skills that will be usable in a wide range of situations
Have the chance to practice drafting skills in a non-threatening environment
Improve their strategic thinking on how to develop Policy and Procedures documents
Learn practical techniques for the drafting of Policy and Procedures
Illustrate the impact of non-compliance and build fully compliant procedures
Demonstrate ability to manage and reduce risk effectively

Who Should Attend?

Writing Effective Policies and Procedures Training Course ideal for:

Staff responsible for writing policies and procedures will greatly benefit from this program.
Managers at all levels who wish to consolidate, refresh and reinforce their knowledge and skills
Quality Assurance Professionals
Human Resource Professionals
Policies Owners and Writers

Course Outlines:

Introduction to Policy & Procedure Writing

Introduction
Why Policies are important
What makes a decent policy
The structure of policy and procedures
How to Start Writing Policies and Procedures
How to Write Procedures to Increase Control
Writing Procedures for Results

Setting up a Governance Policy Framework for Policies and Procedures

The legal and compliance role of Policies and Procedures
The review process and approval
The rationale of writing disclaimers
The role of policy and procedures
What needs to be included
Who should be included
The review processes
The approval processes
Writing styles
Incorporation and editing of different documents; integrating into one style

Implementation of policy and procedures

Auditing and Monitoring policy and procedures
Maintaining a strategic distance from equivocalness
Quality Management Standards – ISO 900
Management Commitment: The Key to Getting Procedures Used
How to ensure staff compliance – holding users responsible
How to notify users
Special Cases
Notifying Managers first
Meeting Work Plans and Notification Forms
Resistance factors and Dealing with resistance

Standard Operating Procedures (SOPs) Format

Authorization, Production and Distribution of SOPs
Revising and Updating Policies and Procedures
Creating good manuals and handbooks
What to put in a manual or handbook
Design elements
Production elements
Distribution issues

Case Studies Analysis

Creating a Perfect document
Verification
Validation
Editing
Proofreading
Who Reviews?
Board/Delegated Authority Ratification and Review Process
Optional Group workshop/exercises
Group discussion
Course review/wrap-up

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